Frequently asked questions
Frequently Asked Questions (FAQ)
Question 1: How long will it take to receive my order?
Answer: Estimated delivery timelines are as follows:
- Processing time: 1–2 business days
- Transit time: 4–7 business days
- Estimated delivery time: 5–9 business days
For more details, please refer to our Shipping Policy.
Question 2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within India.
For more details, please refer to our Shipping Policy.
Question 3: Where is Ayneskia located?
Answer: Ayneskia is an online store serving customers across India with a carefully selected collection of lighting, blankets, and home decor products.
Question 4: What should I do if I receive a defective product?
Answer: If you receive a defective, damaged, or incorrect product, please contact us as soon as possible. We will assist you with a replacement or refund at no additional cost, subject to our return review process.
For more details, please refer to our Returns & Refunds Policy.
Question 5: Can I cancel my order after placing it?
Answer: Yes, you may request to cancel your order within 24 hours of placing it. To request a cancellation, please contact us as soon as possible.
Question 6: What is your return policy?
Answer: We offer a simple and hassle-free return process. Eligible items may be returned within 5 days of delivery, subject to our return conditions.
For more details, please refer to our Returns & Refunds Policy.
Question 7: When will I receive my refund after returning a product?
Answer: Once we receive and inspect your returned item, we will process your refund. Refunds are usually credited to the original payment method within 7 business days, depending on your bank or payment provider.
For more details, please refer to our Returns & Refunds Policy.
Question 8: Do you offer a warranty on your products?
Answer: We provide support for eligible order issues under our 5 -day returns and refunds policy. If your product arrives damaged, defective, or incorrect, please contact us for assistance.
For more details, please refer to our Returns & Refunds Policy.
Question 9: How can I contact customer support?
Answer: You can contact our customer support team through our Contact Us page or by emailing us at support@ayneskia.com.
Question 10: Do you ship internationally?
Answer: No, we currently ship within India only.
Question 11: Do you have a physical store I can visit?
Answer: We are a 100% online store, which helps us offer competitive prices and a wide selection of lighting, blankets, and home decor products.
Question 12: Can I place a bulk order for my business or organization?
Answer: Yes, we do accept bulk orders. Please contact our customer support team for more information.
Question 13: What is the product exchange process?
Answer: If you would like to exchange an item for a different size, color, or product, please contact our support team. Exchange requests are handled according to our Returns & Refunds Policy.
Question 14: How can I track my order?
Answer: You can track your order through the Order Tracking page on our website using the tracking details shared after dispatch.
Contact Details
Store Name: Ayneskia
Address: Rua da Torrinha 30, 4050-172, Porto, Portugal
Email: support@ayneskia.com
Phone: +91 9283994839
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
We aim to respond to all email inquiries within 1–2 business days.